User Guide

(Updated on: 18 May 2020)

Before making a transaction with B1 Printing Service which is provided and managed by B ONE GROUP SDN.BHD. (herein referred to as “B1”, “we”, “us” or “our”) please read the Terms and Conditions carefully. 

B1 reserves the right to amend these terms and conditions any time, with or without prior notice to customers. As a B1 customer, it is your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand your customer rights and privileges.

1. Please be informed that +/- 10% differ on the print out colour is tolerable and reasonable. Some CMYK colour may also vary from order to order, even on the same paper material. Customer cannot request for replacement / cancellation by comparing in the colours between different batches of print out or the
   colour on the screen against the print out.
2. Paper whiteness may differ from batches (slightly blue or yellowish). Each batch of papers produced by manufacturers may have different grain with the same thickness, and such conditions cannot be accepted as the reason for rejecting the produced goods.
3. Each finishing process (e.g fold, UV, die-cut, creasing, round corner etc) would have 3-5% of wastage, therefore should the short-fall of final quantity is within the range. We are not liable for any deduction or rejection.
4. Recommend picture resolution more than 300dpi to ensure high quality production. Create outline for text, flatten layers & transparency for your artwork.
5. CMYK colour coverage not to exceed 240%, else may resulted in overpint problems.
6. Colour fill are to be CMYK, do not use spot colour or RGB colour. Else, any colours differ are not accepted as reason for rejection or replacement.
7. Font size is to be 8pt or above, too small font size may result blur in visual.
8. We are not responsible on any files that are direct provided by clients if any errors occurred. Clients have to ensure that the file provided is ready to print and based on production request.
9. Please take note that we are only accept PDF and JPEG in high resolution 300dpi file format. For Coreldraw users, please convert your artwork to JPEG with full bleed & trim size to avoid any errors on your artwork.
10. The customer is responsibility to double check and ensure artwork information is correct. Should we not receive your confirmation by fax or email, we will not proceed with production. Once confirmed consider to process. No alteration is allowed and no claim to us thereafter.
11. If there are any errors on printing and under our liability after investigated. We will reprint by using original file. New contents or details are not allowed to change.
12. We reserve the right to amend, improve and substitute materials of similar standard of the product and price subject to change without prior notice.
13. All picture, wording and materials provided by the client (advertisers), we take no responsibility of any disputes of copyright.

1. The artwork charges is for standard artwork design. Artwork charges may vary due to the details and picture given.
2. New design might not be 100% same as original artwork provided.
3. Major amendment is not allowed and there is additional charges.
4. Minor amendment is allowed and artwork amendment charge will be incurred if amendment more than 2 times.
5. Additional charge to request Ai file – min RM300 per job. It may depends on the category of jobs.

1. Any artwork which is confirmed after 12pm and order submitted on Saturday, Sunday, Public Holiday will be counted as the following work day’s order. Delivery lead time is exclude Saturday, Sunday and Public Holiday. Self collect items will be safe-kept for 14 working days. We are not liable for any goods lost after the safe-kept period.
2. If you wish to rush your order, please select the urgent option and urgent fee will be charged. All rush orders are proccessed and delivered on normal
   business / working days. (Rush order option available for selected items only).
3. Should you have any doubt or comment on the printing goods, please inform us within three (3) days from the date the goods is received. Any doubt or
   comment after three (3) days will not be acceptable.
4. The goods from us will be delivered on time. If 1 or 2 days delay due to production, finishing work, transportation related issues, and others, please bear with us.
   We will deliver the goods as soon as possible. Customers are not allowed to cancel, return or request compensation of the order because of the delay in receiving the goods or any form of penalties or losses incurred at any point of time.
5. There will be some delay in delivery due to some of the possible cause in printing. Please reserve more than few days lead time to avoid any problem
   and misunderstanding on both sides.
6. As the delivery process is not in our range, so customers are not allowed to request arrival time of the goods.

1. Payment mode : cash upon order confirmation. Please note that order will be processed after the cheque is cleared or cash is deposited in our account.
2. Prices are subjected to change without prior notice.
3. Goods sold are neither returnable nor refundable. No Cancellation of orders will be allowed if job is in the processed. Payment is not refundable and full value will be charged if items are in processed.
4. Any additional items and services will be charged accordingly.
5. We reserve the right on pricing charges which job pending exceed 30 days from order date.
6. All goods remain as property of B One Group Sdn Bhd till full payment is received.
7. There are 3 ways to make payment to B ONE GROUP SDN BHD: 1) Cash / Cheque 2) Bank Transfer 3) Credit Card / Debit Card
8. We provide bank accounts for bank in your amount: Public Bank – 3193 452 135
9. To ensure that all transaction clear & understand, please send us your payment proof / payment slip by fax or e-mail necessary to avoid misunderstandings. Kindly fax or email us your payment proof / bank in slip to:
   1. Email: bonegroupenquiry@yahoo.com
   2. Hotline: 019-354 3159